Disruption to OCBC mobile, internet banking services ‘progressively restored’: Spokesperson
OCBC says its mobile and internet banking services, disrupted on Oct 23 afternoon, are being progressively restored. ATM and card services were unaffected; customer funds and data remain safe.
Calista Wong
Updated Oct 23, 2026, 03:09 PM
SINGAPORE - OCBC’s mobile app and internet banking services appeared to be disrupted on the afternoon of Oct 23.
According to outage-tracking website Downdetector, the issue began at about 12.15pm, peaking at over 767 reports at about 1.11pm.
The number of reports has dipped since, to about 108 at about 2.30pm.
An error message displayed on the OCBC mobile banking app.
PHOTO: ST READER
An announcement on the OCBC app said: “You may have difficulty accessing the OCBC app and Internet Banking. We are sorry for the inconvenience and are working to bring things back to normal.”
On social media, a user reported issues with log-in functions, while others said they were having problems with ATM withdrawals and PayNow services.
In a media reply, an OCBC spokesperson said: “Some customers faced intermittent slowness accessing our mobile and internet banking services earlier this afternoon.
“These services have been progressively restored. Our ATM and card services are not affected. We assure customers that their monies are safe and no customer data is compromised. We apologise for the inconvenience and would like to thank our customers for their patience and understanding.”
Source: The Straits Times https://www.straitstimes.com/singapore/ocbc-customers-facing-difficulties-accessing-app-internet-banking-services
